What time should we arrive at the Downtown Cabaret?

• We ask that you arrive no later than 30 minutes prior to the performance time

Where do our buses park/drop off our group?

• Buses can either drop off or park on Elm Street. Buses CANNOT drop off or park on Golden Hill Street, unless they are dropping off handicapped guests. We will have a staff member on Golden Hill Street to direct you towards Elm Street and a staff member on Elm Street to direct the bus drivers

Can we bring food?

• Yes! Any food and drink you would like to bring and enjoy during the performance is allowed and encouraged

How long is the performance?

• Our Theatre For Young Audiences performances generally run approximately 70-75 minutes and there is no intermission for the Field Trip shows

Can we pay for our reservation by purchase order?

• No, we cannot accept purchase orders as payment. The preferred form of payment is a check made out to “Downtown Cabaret”, but we also accept cash and credit card payments

I need to add or remove tickets on our reservation, how would I do that?

• Adding tickets to your reservation is strictly based upon availability; Even if it is prior to your final ticket count due date, if we do not have tickets available you will not be able to add additional tickets to your reservation. Removing tickets from your reservation can be done up until your final ticket count and payment is due. Once your reservation has been paid for we do not offer refunds. To add or remove tickets on your reservation the fastest and easiest form of communication is to email our box office manager, Matt Mihalcsik at matt@dtcab.com. Please include either your reservation number or the name of the group leader and organization in your email

A parent wants to buy tickets to the show. Should they call the box office to buy them?

• We do not sell individual tickets to our Field Trip performances. If someone wants to join your group, the Group Leader or an authorized representative from the organization must contact us and we will book an additional reservation.

We’re running late, how can we contact you to let you know that we’re on our way?

• The best way to let us know that you’re being delayed is to email us at either matt@dtcab.com or tickets@dtcab.com. We will do our best to confirm in a timely manner, however we may be welcoming other groups and getting them seated

Will we be seated if we show up late?

• We will do our best to seat you without disturbing the show but cannot guarantee that you will be seated at the tables that your group has reserved

What do we do if they’re calling for inclement weather on the day of our show?

• Our box office manager, Matt Mihalcsik, will be in touch with you via email as we watch the weather forecast and make a decision on the performance. If your school has already cancelled, please email him at mmihalcsik@mycabaret.org to let him know that you will not be able to attend. In the event of a cancellation, we will do our best to exchange your group into another performance, either for the same production or for another Field Trip production on the season. If we cannot exchange your tickets we can offer you a refund in the event of a cancellation

Help! I have a question that wasn’t answered on this page!

• For any other questions, please email our box office manager, Matt Mihalcsik, at matt@dtcab.com