FAQ – Frequently Asked Questions

BOX OFFICE AND TICKETING

WHEN IS THE BOX OFFICE OPEN?
The regular box office hours are Tuesday through Friday from 10AM  until 4PM
The will call window is open on show days, 1 hour before the first performance of the day and until 30 minutes after the beginning of the last performance of the day 

HOW CAN I CONTACT THE BOX OFFICE DURING NON-BOX OFFICE HOURS?
You can submit any inquiries to tickets@mycabaret.org and someone will be in contact with you during the box office hours

ARE THERE TAXES AND FEES ON TICKET PURCHASES?
Yes. There are total fees of $10 per ticket. These fees are not waived by purchasing your tickets in person or over the telephone. These fees are also applicable on internet sales along with an additional $10 Internet Order Fee. 

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards (American Express, MasterCard, Visa, Discover) as well as checks (made out to Downtown Cabaret) and cash

I WANT TO PURCHASE A TICKET AT THE DOOR, WHAT ARE MY CHANCES OF GETTING A GOOD SEAT?
We do accept walk-ups but your chances of getting a seat are not guaranteed. If you choose to buy tickets the day of the performance, you are encouraged to visit our website or call the box office to check seating availability

ARE TICKETS DISCOUNTED ON THE DAY OF SHOW? 

Tickets are not discounted on the day of the show. You can join the Cabaret’s Half Price club and receive a coupon code for a 50% discount on tickets up to 72 hours prior to the performance for select shows. Please note that taxes and fees still apply and this discount may not be offered for every performance.

IS SEATING RESERVED OR GENERAL ADMISSION? 

You are guaranteed a seat at the table that you purchase, however the seats at that table are general admission

I BOUGHT MULTIPLE TICKETS, WHY ARE THEY ALL NUMBERED SEAT 1? 

Because the seating at our tables is general admission, each ticket has the number 1 on it to indicate that the ticket is valid for one seat at the table

DO I HAVE TO BUY THE ENTIRE TABLE? 

No, you are not required to purchase every seat at a table. Please be aware, however, that if you do not purchase each seat at a table then you may be seated with other guests

I LOST MY TICKETS OR CANNOT FIND THE EMAIL WITH MY QR CODE! 

We can look up your order with either the order number or name associated on the order. Once we locate your order we can resend your email confirmation or print our your tickets for pickup

 


PARKING 

WHERE DO I PARK?
Secured parking is available in the second lot on Lyon Terrace across the street from the theatre.  If this lot is full, we recommend parking in the paid garage on Fairfield Avenue and Lafayette Square.

I’M COMING ON A WEEKNIGHT OR WEEKEND, ARE THE METERS CHECKED?
Parking meters in Bridgeport are monitored from 8AM-6PM Monday through Friday. Although meters are not checked after 6PM or on weekends, parking on the street is at your own risk. Please be aware, during the winter months, of the City of Bridgeport Snow Ordinances.


THEATRE POLICIES

AM I ALLOWED TO BRING FOOD AND BEVERAGE TO THE THEATRE?
Yes! All Downtown Cabaret Theatre shows are BYOB and Picnic, unless otherwise noted on the website. 

CAN I BRING ALCOHOL TO THE THEATRE?
Yes! Beer, wine and cocktails are allowed to be brought in as part of our BYOB policy. 

I FORGOT TO PACK MY BYOB AND/OR PICNIC! CAN YOU RECOMMEND ANYWHERE TO GET STUFF?
You can click here for links to local restaurants, breweries and wineries

WILL THERE BE CONCESSIONS AVAILABLE TO PURCHASE AT THE THEATRE?
Concessions such as candy, chips, soda, water, coffee, ice and tea are available to purchase at every show. Subject to availability. 

WHAT IF I’M LATE TO THE SHOW?
If you are late to the show, our house manager will seat you at their discretion. 

WHAT TIME SHOULD I ARRIVE?
Our lobby opens approximately 1 hour before the show and seating begins approximately 30 minutes before the show. 

HOW LONG IS THE SHOW?
Running times change for each production, however the average TYA show runs 75 minutes, the average Main Stage Concert runs 90 minutes and the average Main Stage Theatre show runs 2 hours

MY CHILD WILL BE SITTING ON MY LAP, DO I STILL NEED TO PURCHASE A TICKET FOR HIM/HER?
Fire regulations require all attendees regardless of age to have a ticket in order to conform to the seating capacity of 290.

CAN WE PUSH THE TABLES TOGETHER SO OUR PARTY CAN ALL SIT TOGETHER?
NO. Tables cannot be pushed together or moved as that could potentially block the flow of traffic and violate fire regulations.


ACCESSIBILITY

I HAVE A GUEST WITH DISABILITIES, WHERE DO I DROP THEM OFF?
You may drop off your guest on Golden Hill Street at the ramp on the far left of the staircase. Keep your sign in your vehicle.

I CANNOT CLIMB STAIRS, IS THERE AN ELEVATOR TO GET INTO THE THEATRE?
There is no elevator access to the theatre. However, there is a ramp on the far left-hand side of the staircase leading off of Golden Hill Street.

IS THERE HANDICAPPED ACCESSIBLE SEATING?
Yes. When you call to purchase tickets, please inform the box office staff that you need accessible seating. Please keep in mind that there is no elevator access to the balcony level.


FIELD TRIPS/SCHOOLS

I’M COMING TO A SCHOOL MATINEE, CAN I PARK IN THE SAME LOT AS I DO ON WEEKEND SHOWS?
Parking is not available during weekday matinees in the same lot you park on weekends. Alternatively, there is metered parking that costs $0.25 per 15 minutes, a lot that costs $10.00 to park on Lyon Terrace, and several parking garages a few blocks away.

MY BUS DRIVER WOULD LIKE TO PARK THE BUS AND WAIT FOR US, WHERE DO I TELL HIM TO PARK?
Buses are more than welcome to park on Elm Street, and you do not have to feed the meter. Please do not block gated lots. Do not park buses on sidewalk! 

I’M COMING TO A SCHOOL MATINEE, WHERE DO I TELL THE BUS COMPANY TO DROP OFF AND PICK UP MY STUDENTS?
Keeping traffic and safety in mind, drop off and pick up students at the bottom of the stairs on Elm Street. There is also a handicap accessible ramp on the far left-hand side of the staircase leading off of Golden Hill Street for students with disabilities.

FOR ADDITIONAL FIELD TRIP PERFORMANCE FAQs, CLICK HERE


DIRECTIONS

From New York: Take I-95 North. Take exit 27A for Connecticut 25/Connecticut 8 toward Trumbull/Waterbury. Merge onto CT-25 N/CT-8 N. Take the first exit toward Golden Hill St. Go straight through the light to Golden Hill Street. Downtown Cabaret Theatre is on your right.

From Waterbury: Take Interstate 84 W/Connecticut 8 S. Keep right at the fork to continue toward CT – 8S. Take exit 3 for Main Street S. Merge onto Main St. Turn right onto Golden Hill St. Downtown Cabaret Theatre will be on your left.

From New Haven: Take I-95 South.  Take exit 27A for Connecticut 25/Connecticut 8 toward Trumbull/Waterbury. Merge onto CT-25 N/CT-8 N. Take the exit toward Golden Hill St. Go straight through the light to Golden Hill Street. Downtown Cabaret Theatre is on your right.

BY TRAIN:  Downtown Cabaret Theatre is 3-5 minutes away by cab, Uber or Lyft from the Bridgeport Train Station. We are also a less than a 10 minute walk via Water Street, John Street and Broad Street. Metro-North and Amtrak trains run frequently from both Grand Central Terminal (800-223-6052) and Penn Station (800-USA-RAIL) in New York City, and from Boston’s South Station (800-USA-RAIL).