FAQ – Frequently Asked Questions

DIRECTIONS:

From New York: Take I-95 North. Take exit 27A for Connecticut 25/Connecticut 8 toward Trumbull/Waterbury. Merge onto CT-25 N/CT-8 N. Take the first exit toward Golden Hill St. Go straight through the light to Golden Hill Street. Downtown Cabaret Theatre is on your right.

From Waterbury: Take Interstate 84 W/Connecticut 8 S. Keep right at the fork to continue toward CT – 8S. Take exit 3 for Main Street S. Merge onto Main St. Turn right onto Golden Hill St. Downtown Cabaret Theatre will be on your left.

From New Haven: Take I-95 South.  Take exit 27A for Connecticut 25/Connecticut 8 toward Trumbull/Waterbury. Merge onto CT-25 N/CT-8 N. Take the exit toward Golden Hill St. Go straight through the light to Golden Hill Street. Downtown Cabaret Theatre is on your right.

BY TRAIN:  Downtown Cabaret Theatre is minutes away by cab from the Metro-North and Amtrak Station. Metro-North and Amtrak trains run frequently from both Grand Central Terminal (800-223-6052) and Penn Station (800-USA-RAIL) in New York City, and from Boston’s South Station (800-USA-RAIL).

BOX OFFICE AND TICKETING QUESTIONS:

WHAT ARE THE BOX OFFICE HOURS?
a) Box Office Hours are Tuesday thru Thursday 10:30AM – 4:30PM and Friday 10:30AM – 5:00PM
b) 90 minutes prior to performance.

HOW CAN I CONTACT THE BOX OFFICE DURING NON-BOX OFFICE HOURS?
You can submit any inquiries to tickets@downtowncabaret.org and someone will be in contact with you during the box office hours.

IS THERE A FORM WHERE I CAN SUBMIT AN EXCHANGE ON MY SUBSCRIPTION?
Yes. Just click here, fill out the form and as soon as your subscription is processed we will email your confirmation.

ARE THERE FEES ON TICKET PURCHASES?
Yes. There is a $2.00 fee on children shows and a $3.00 fee on main stage shows. These fees are also applicable on internet sales with an additional $4.50 surcharge.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards (Mastercard, Visa, Discover,) as well as checks and cash.

I WANT TO PURCHASE A TICKET AT THE DOOR, WHAT ARE MY CHANCES OF GETTING A GOOD SEAT?
It’s always better to reserve a ticket in advance due to the risk of selling out. However, you are more than welcome to call the box office to double check seating availability at 203-576-1636 x 0.

PARKING QUESTIONS:

WHERE DO I PARK?
Parking is available in the second lot on Lyons Terrace. There is a security guard and a $3.00 donation to park.

I’M COMING ON A WEEKNIGHT OR WEEKEND, ARE THE METERS CHECKED?
Although meters are not checked on weeknights and weekends, parking on the street is at your own risk.

I HAVE A GUEST WITH DISABILITIES, WHERE DO I DROP THEM OFF?
Please drop off your guest with disabilities on Golden Hill Street at the ramp on the far left of the staircase. Keep your sign in your vehicle.

AM I ALLOWED TO BRING FOOD AND BEVERAGE TO THE THEATRE?
Yes! All Downtown Cabaret Theatre shows are BYOB unless otherwise noted on the website. You are more than welcome to bring food and beverage (including alcohol) of your choice.

I CANNOT CLIMB STAIRS, IS THERE AN ELEVATOR TO GET INTO THE THEATRE?
There is no elevator access to the theatre. However, there is a ramp on the far left hand side of the staircase leading off of Golden Hill Street.

IS THERE HANDI-CAPPED ACCESSIBLE SEATING?
Yes. When you call to purchase tickets, please inform the ticket agent that you need accessible seating. Please keep in mind that there is no elevator access to the balcony level.

FIELD TRIP/SCHOOL SPECIFIC QUESTIONS:

I’M COMING TO A SCHOOL MATINEE, CAN I PARK IN THE SAME LOT AS I DO ON WEEKEND SHOWS?
No, parking is not available during weekday matinees. This is the city lot and you can risk getting a ticket. There is metered parking that costs $0.25 per 15 minutes, and a lot that costs $9.00 to park on Lyon Terrace.

MY BUS DRIVER WOULD LIKE TO PARK THE BUS AND WAIT FOR US, WHERE DO I TELL HIM TO PARK?
Buses are more than welcome to park on Elm Street, and you do not have to feed the meter. Please do not block gated lots.

I’M COMING TO A SCHOOL MATINEE, WHERE DO I TELL THE BUS COMPANY TO DROP OFF AND PICK UP MY STUDENTS?
As per written in your contract, please drop off and pick up students down stairs on Elm Street. This is due to heavy traffic on Golden Hill Street, and is a huge safety factor as well.

Box Office

Box Office Hours
10:00am - 2:00pm. Tue - Fri
Phone: 203 576-1636

Seating Chart

My Cabaret Member Sign up

Kids Subscriber Sign up

Group Sales Phone/Email
203-576-1634
rosemary@mycabaret.org

Box Office opens 90 minutes prior to each performance on show days. House opens for seating 30 minutes prior to performance time.
Thank You To Our Sponsors DECD Peoples Bank Connecticut Commission on Culture and Tourism R.D. Scinto Stratton Faxon